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Shopping Guide

Smart & simple users instructions, how to buy at our e-shop Vestax. We are worldwide one of the last companies dealing with products, replacement parts, servicing and technical support of Vestax brand.

SELECT

Select the product, that you want to buy. If you not find a product, it means, that either the products are temporarily in our e-shop or you have written improper keyword or product is removed from the e-shop menu, because was terminated their production.

On the product page you will find information including stock availability and current price (EUR/USD) currency convertor, original manufacturer's manual and photos or video of product. Manufacturer reserves the right to make changes without notice, having no effect on the function or purpose of the product.

Information about the availability products - legend of symbols in the eshop:

	IN STOCK	Product available on stock, can be shipped quickly to customer.
	ON THE WAY	Product on the way from manufacturer, on stock during 1 to 2 weeks *
	BESPOKE	Custom product - order manufacturer, on stock during 3 to 5 weeks **
	AT SUPPLIER	At the manufacturer, not known the date * of delivery. On request.
	UNKNOWN	Product unavailable in the near future. Availability on request.
	SOLD OUT	The product is sold out and cannot be ordered.

*) If the period of "product on the way" differs from the standard deadline for a given product featured Date / Month in which approximately Stock expect that product; see example infographic.

**) These products are custom manufacturing, subject to the provisions of §1837 of the CC (lockout of withdrawal from the purchase contract, within the meaning of Art. VII, §1 Terms and Conditions). Delivery time is informative.

Online Currency Converter is available for each product in the details of product. You will immediately find out how much you will pay! *

FreeCurrencyRates.com

*) The exchange rates of the national currencies in the online converter are continuously updated via data from the European Central Bank (ECB).

ORDER

Selected product using the "green icon basket" to insert a virtual shopping cart. You can directly in the text box (next to the cart)to mark the desired number of pieces product.

In a virtual shopping cart, check to see if you have everything you wanted to buy and whether it corresponds to your given number of pieces you want in a single purchase buy from us.

To terminate the purchase and display the total amount of the purchase, click on the upper right part of the e-shop on the link "CART". Displays a list of selected goods. In this step, you can remove the selected articles or edit the order quantity. Any changes confirm by pressing the "Přepočítat košík" and the total price of your purchase will be updated with this step.

SHIPING

From the menu you choose the method of shipping. Goods will be sent by Postal Insured Parcel / Mail Service by EU Post in cooperation with your national Post Office, or DPD Classic Parcel and DHL Parcel Logistic Services. Both of them forms shipment is very safe, faster, and high standard fully insured. Price of DPD / DHL transport contains extraordinarily insurance.

Overview of shipping costs by destination region *

Europe	Postal Insured Parcel DHL Logistic Parcel Economy Standard Shipment ³	26 EUR 94 EUR 15 EUR
North America	Postal Insured Parcel Economy Classic Shipment (limited insured) Economy Standard Shipment ³	75 USD 35 USD 25 USD
South America	Postal Insured Parcel Economy Classic Shipment (limited insured) Economy Standard Shipment ³	75 USD 35 USD 25 USD
Asia	Postal Insured Parcel Economy Classic Shipment (limited insured) Economy Standard Shipment ³	75 USD 35 USD 25 USD
Africa	Postal Insured Parcel Economy Classic Shipment (limited insured) Economy Standard Shipment ³	75 USD 35 USD 25 USD
Pacific region	Postal Insured Parcel, UPS, FedEx Economy Classic Shipment (limited insured) Economy Standard Shipment ³	85 USD 45 USD 25 USD

*) Shipping cost: sent by Postal Insured Parcel to countries in the region Europe 26 EUR (incl. extra shipping insurance). Sent by DPD Classic Parcel or DHL Parcel Logistic Services to countries in the region Europe cost approx. 94 EUR (incl. extra shipping insurance). Prices apply for shipping weight up to 5 kg (btto). For selected products - when buying over 626 EUR is shipping free to all countries in the region Europe. Delivery time aprox. 4-9 working days. When sending outside the EU countries, the contract shipping price applies. For other countries outside Europe - North America, South America, Australia or Pacific region we send goods by valuable insured postal shipment (insurance damage insurance, loss, etc.) The freight rate 75 USD (shipping weight up to 2 kg btto). Shipments are always insured. Delivery time aprox. 10-15 working days. Economy variant of the shipment cost 35 USD (shipment is not insured). Delivery time is the same.
³) This option we can send only small parts - maximum weight up to 100 g / max.insured value to 77 EUR. Delivering in this option may take longer (10-20 working days).

Delivery time by destination region *

	Europe	From 4 to 15 working days (by type of transport selected).
	North America	From 15 to 20 working days.
	South America	From 15 to 20 working days.
	Asia	From 20 to 30 working days.
	Africa	From 20 to 30 working days.
	Pacific region	From 20 to 30 working days.

Next step: please fill your shipping address and contacts - phone, email. About security safely log into e-shops across "Open ID" more listed below (NOT required).

Checking the box you agree to our Terms and Conditions.

If everything is allright, confirm the your order by pressing the red button "Confirm" to send your order to next step. After confirming the show total recapitulation of order.

PAYMENT

In the last step, you will finally make a payment.

We accept only payments via online by pay card. We supply mainly to B2B companies, that carry out repairs. Therefore we accept the above method of payment. More information on FAQ section. General info about choose of payment methods visit on this section.

The Stripe payment gateway accepts the following types of payment cards:

VISA

MasterCard

American Express

Discover

Diners

JCB

After successful payment you will find a confirmation in the online Order Summary overview.

On your email address, which you entered during making orders, you will receive further confirmation of receipt of the order and her actually status and key payment details to pay for your order.

Before shipping ordered goods we send notified via e-mail (logistic data on the consignment). You will be automatically notified by email once the shipment is in transit to your country from the shipping company. All data for Your order also on User Account online (see below).

USER ACCOUNT

After successfully paying for your order, you have received the login details for your Vestax customer USER ACCOUNT by email (that was automatically created for you when you submitted your order *). Use this login details USER ACCOUNT (* registered email + password) for login to your privat Vestax customer User Account. Here you will see an overview of all your orders. Click on the latest order to see next important data - SUMMARY ORDER, CURRENT STATUS. Here you will find also data about shipping - when expected to ship, ID / tracking number for your parcel (once the carrier has picked it up).
We strongly recommend using Vestax USER ACCOUNT. Here you will find out immediately online the current status of your order. You don't need to write an email with a question and then wait for a response. This service significantly saves your time.

User Account online - explanations of the used status abbreviations for the current order (row NOTE):

	EXP	date of expected stocking ( example: [EXP July 1st] )
	DISP	date of scheduled dispatch ( example: [DISP July 1st] )
	WPC	waiting for pickup shipment by carrier ( example: [WPC July 1st] )
	DMP	date of delivery missing part for service ( example: [DMP July 1st] )

RETURN POLICY

If you happen to find out after purchase that goods is not right, follow the Complaint procedure. Goods have 12 months warranty with the exception of Spare Parts (Spare Parts have a warranty of 3 months). We offer free repairing service within 6 months from the date of purchased (does not apply to Spare Parts).

If damaged is caused by undue wear and tear, dirt, misused, improper installation/operation, accident or repaired by unauthorized person, the warranty becomes void.

Regarding the complaint received shipments or product defects during the warranty period and repair request during the warranty period or after the warranty period, please use prior Service/Complaint Protocol.

If this is a claim for return of goods purchased in our e-shop, then go to the page Cession from the contract. Notice: this provision applies only to end customers; not for business customers e.g dealers or business companies with ID / VAT Reg.Number.

Goods may be returned within 14 days of purchase upon your receipt. Does not apply to Spare Parts (cannot be returned). After receiving the goods, contact our within 14 days. All returns must have prior authorization. Please note that we will not accept any returns that have not been authorized by us. Please contact us before you return the goods.

All items returned must contain all original packaging materials. Buyer pays for return shipping. Buyer is responsible for the return postage. If you ask for a refund during valid period, we will offer you a refund without postage charges. Shipping and handling charges, insurance are not refundable in any case. We are only responsible for once re-sending expense for replacement due to defects.