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Terms & ConditionsTerms and Conditions (EN)

I. Scope

  1. These Terms and Conditions Vestax Japan Megastore of spare parts (in the text below referred to shortcut "TCA") govern the relationship between buyer and seller.  Seller is Vestax Japan Megastore LLC, 15/F, Tower 1, Grand Central Plaza, 138 Shatin Committee Road, Hong Kong, S.A.R., below as "Seller"  or “Company” and  client - customer, below as "Customer" or "Buyer".

  2. These terms and conditions apply to all deliveries, services and offers of Company through its online eshop Vestax. Company does not acknowledge conflicting conditions on the part of customers, unless Company has acknowledged the application of such conditions explicitly in writing.

II. Communications

  1. When you use any our Company websites or send e-mails, text messages, and other communications from your desktop or mobile device to us, you are communicating with us electronically. You consent to receive communications from us electronically, such as e-mails, texts, mobile push notices, or notices and messages on this site or through the other Company, such as our Message Center, and you can retain copies of these communications for your records. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

  2. All content included in or made available through any our Company, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software is the property of Vestax or its content suppliers and protected by International Copyright Laws. The compilation of all content included in or made available through any Vestax Japan Megastore LLC is the exclusive property of Vestax Corporation Japan and protected by international copyright laws.

  3. In the online eshop you can order product for personal use in standard commercial quantities. Orders for commercial purposes are not permitted. In this case, please contact your local distributor.

  4. The use of this website for direct communication with our Company is prescribed by law Terms of use Website (DMCA).

III. Contract Conclusion

  1. By placing the products in our online eshop, we provide a binding offer for contract completion regarding these products. The contract is not concluded by clicking the "Order" button at the last step of the ordering process. Before conclusion of the order transaction you will have access to a confirmation window showing the details of your order. With this window you can review and correct your entries. Immediately after submitting your order you will receive an email confirmation of its receipt (order confirmation).

  2. Last step of the ordering process clicking on the blue icon GoPay online payment with SSL Security Protocol GeoTrust Inc™. you will be quickly redirected to the security payment gateway for make a online payment. After successful payment you receive on email confirmation of your payment. The contract is now concluded.

  3. On your email address, which you entered during making orders, you will receive further confirmation of receipt of the order and her actually condition. Status order can be verified at any time online - at the SSL security link, that was sent in the confirmation email.

  4. Exclusion clause TCA: If the customer's behavior damages the good reputation of our business (own contributions on social networks or own statements in the media), we reserve the right to refuse such a customer without compensation and cancel his order.  This also applies to copyright infringement (unauthorized use of our company's intellectual property).

  5. After successfully submitting and paying for your order, you have received the login details for your Vestax Customer USER ACCOUNT by email. That was automatically created for you when you submitted your order - your registered email address + password. This data serves  for login to your privat Vestax Customer Account. You will find here complete overview of all your Vestax orders.

IV. Delivery

  1. Delivery will take place at the delivery address you have provided. When possible you will receive your order in a single shipment. If separate shipments are necessary due to technical or logistical reasons, e.g. because the items you have ordered must be packed separately or shipped differently, this will not give rise to any additional costs on your part in principle. In the case of prepayment the delivery times provided are based upon payment of the money into our bank account.

  2. Before shipping ordered goods we send notified via e-mail (logistic data on the consignment). Ordered goods you deliver selected carrier (International Post Services or FedEx, TNT, UPS, DHL). Carrier will contact you in advance, before delivery of the shipment.

  3. In secure section Vestax USER ACCOUNT you will find key informations about ordered goods and shipping - when  expected to ship ordered goods, ID /  tracking number for your parcel  (once the carrier has picked it up).

V. Payment

  1. You can pay using the choice of payment options stated in our offer. By selecting prepayment as the method of payment we will send you immediately after your order a confirmation of order and a further e-mail with payment information and banking details. We will ship your goods only after receipt of payment. The invoice amount is due to be paid to our account within 10 days after receiving the e-mail "Payment confirmation". In case of a foreign bank transfer you have to bear any charges of your bank.

  2. All online payments our eshop protected with SSL Security Protocol GeoTrust Inc™. Particular example online payment method described in chapter Smart Shopping Guide which are listed in detail all the options of Payment.

  3. After successfully paying for your order, you have received the login details for your Vestax Customer USER ACCOUNT by email. That was automatically created for you when you submitted your order - your registered email address + password. This data serves  for login to your privat Vestax Customer Account. You will find here complete overview of your Vestax order and the payment confirmation for your order.

VI. Shipping costs

  1. At the time an order is placed the prices listed apply. These export prices are given in EUR / USD exclude the VAT applicable at that time. Whether and which shipping costs are applicable to your order you may find within our shipping conditions.

  2. Shipping costs are dependant on the destination of the order. Complete overview of shipping prices listed in Smart Shopping Guide. In other cases, for shipments outside continent (worldwide) the shipping cost individually by FedEx Parcel, UPS, TNT or DHL Parcel Company.

VII. Warranty

  1. In the case of defects in delivered products Vestax statutory rights apply. Please access and review the online help resources described below before seeking warranty service. If the Vestax Product is still not functioning properly after making use of these resources, please contact an Vestax representative or, if applicable, an Vestax owned retail store or Services, using the information provided below. An Vestax representative or Services will help determine whether your Vestax Product requires service and, if it does, will inform you how Vestax will provide it. When contacting Vestax via phone, other charges may apply depending on your location.

  2. This Warranty does not apply to any non-Vestax branded hardware products or any software, even if packaged or sold with Vestax hardware. Manufacturers, suppliers, or publishers, other than Vestax, may provide their own warranties to you – please contact them for further information. Software distributed by Vestax with or without the Vestax brand (including, but not limited to system software) is not covered by this Warranty. Please refer to the licensing agreement accompanying the software for details of your rights with respect to its use. Vestax does not warrant that the operation of the Vestax Product will be uninterrupted or error-free. Vestax is not responsible for damage arising from failure to follow instructions relating to the Vestax Product’s use

  3. This Warranty does not apply to consumable parts, such as batteries or protective coatings that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship; cosmetic damage, including but not limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship; to damage caused by use with a third party component or product that does not meet the Vestax Product’s specifications.

  4. Exclusion from warranty for Vestax spare parts (replacement parts) that are sold separately; the standard warranty twelve month applies to these items. Exceptions are cases, when the replacement part is fitted inexpertly (and as a result has been damaged or significantly shortened lifespan). Furthermore, in cases of normal wear and tear during operating with Vestax product (arising from use of the product) like consumable parts. For example, this applies to all moving replacement parts like crossfaders, input faders, rotary faders, switches or various mechanical buttons.

  5. This Warranty does not apply to damage caused by accident, abuse, misuse, fire, liquid contact, earthquake or other external cause; to damage caused by operating the Vestax Product outside Vestax’s published guidelines; to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Vestax or an Vestax Authorized Service Provider.

  6. This Warranty does not apply an Vestax Product that has been modified to alter functionality or capability without the written permission of Vestax; to defects caused by normal wear and tear or otherwise due to the normal aging of the Vestax Product; if any serial number has been removed or defaced from the Vestax Product; or if Vestax receives information from relevant public authorities that the product has been stolen or if you are unable to deactivate passcode-enabled or other security measures designed to prevent unauthorized access to the Vestax product and you cannot prove in any way that you are the authorized user of the product (eg. by presenting proof of purchase).

VIII. Return policy and complaint

  1. The customer can return the goods within seven days from the date of delivery of the shipment.  This agreement does not apply to spare parts. Spare parts cannot be returned. Other returned goods must be unused in original packaging. The customer will be refunded the amount paid from which will be deducted cancellation fee in the amount of max. 20% of the total price of the returned goods, depending on the condition of the returned goods.  The money will be refunded to the customer´s bank account or PayPal account. Customer is obliged to use the prescribed "Protocol Cession from the contract TCA" from Regulament Cession from the contract. This document is an integral part of Terms & Conditions.

  2. If the customer withdraws from the contract (order cancellation) and it is for product, which is already on way to the customer (the shipment has been sent in the meantime) is required to pay a 30% cancellation fee. This storno fee will be deducted from the amount paid during the refund process. 

  3. If the customer cancels order, but the shipment has been sent in the meantime (and next shipment returned to our depot as a customer non-accepted shipment), is required to pay a 30% cancellation fee. This storno fee will be deducted from the amount paid during the refund process.

  4. Special conditions for custom manufacturing: If the customer withdraws from the contract (cancels order) and it is for product, which is made to custom-built (goods marked "bespoke" or "custom made" shortcut as "CM") is required to pay a 65% cancellation fee. This provision applies to products, that are strictly hand made to order, currently no longer manufactured serially in factory, but it is assembled in the engineering laboratory.  This rule also applies to all orders of Vestax spare parts and  some marked final products (which are currently also made to custom-built  only  based on the accepted order  and that are available on e-shop). Listed storno fee will be deducted automatically (from the amount paid) during the refund process. 

  5. If the order is canceled by the supplier or customer before delivery of the ordered goods, the customer will be refunded the amount paid with cancellation fee: 25 EUR/28 USD is this amount, will be deducted from the return value. This is without prejudice to the provisions in articles 1-3 paragraphs VIII. Return policy and complaint. The arrangement does not apply, where the supplier and the customer agree in the meantime to change orders and this order will be placed.

  6. Spare parts listed here are subject to the exception, set out in Terms &  Conditions, paragraphs VIII., articles 4 (Return policy and complaint). These are the following parts: all kinds of Vestax input faders (Vestax IF), rotary faders (Vestax DF), crossfaders (Vestax CF), switches (Vestax SW), pitch faders (Vestax PF), power supply units (Vestax AC, Vestax DC). Valid also for individual parts or assembled KITs. This spare parts cannot be claimed / returned.

  7. Special conditions for our premium refurbishing service (for spare parts it is marked with the last letters "RE"): if - after ordering this service - the customer does not send the relevant spare part to our service department for the refurbishing process (this is a condition of the service), we cannot provide this service. During the entire period of validity of such an order, the customer has a guaranteed reserved capacity of our service department. If the customer chooses to cancel such order, he will be refunded the amount paid, reduced by a 20% fee for reserving our capacity of the refurbishing service.  If the customer does not send the part for refurbishing within 1 month from the order date, we can cancel such order. In such a case the customer is obliged to pay a 10% fee for  reserved capacity of this refurbishing service. 

  8. If the seller later finds compelling reasons for which the ordered goods can not be delivered is entitled to cancel the order without compensation. If payment has already taken place orders, money will be returned no later than two weeks after confirmation of payment of the order.

  9. The returned product / shipment must be sent exclusively to the address of Acceptance Service Dpt. (ASD). The address is listed in the e-mail in which you will receive a confirmation of the complaint process. Shipping costs for the return of product are paid by the customer. This applies even if it is a replacement of the product. If it is a claim for goods under warranty, in accordance with Article VII Terms & Conditions, new (or repaired) product will be sent free of charge.

IX. Privacy Policy

  1. Our Company collects IP address/domain name combination of users to the website, the electronic email addresses of users who communicate with Company  via electronic email, forms and aggregate information on pages users access or visit, user-specific information on pages users access or visit and information volunteered by users.

  2. The information Company collects is used for internal review and may be used to improve the content of the website, eshop, to customize the content and/or layout of the website for each individual user, or to notify user about updates to the website.

  3. Any communications or materials sent to the website by any user via electronic email or otherwise, including any comments, data, questions, suggestions or the like, will be treated as non-confidential and non-proprietary. Any use of such material does not violate any user's rights including moral rights, privacy rights, proprietary or other property rights, publicity rights, rights to credit for material or ideas, or any other right, including the right to approve the way Company uses such material. Any material submitted to this website may be adapted, broadcast, changed, copied, disclosed, licensed, performed, posted, published, sold and transmitted by Company anywhere in the world, in any medium.

  4. Our Company is free to use, without compensation to user, any concepts, ideas, know-how or techniques contained in any communication you send to the website for any purpose whatsoever, including but not limited to developing, manufacturing and marketing products using such information. To prevent unauthorized access, maintain data accuracy and ensure the correct use of information, Company has put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information Company collects online. Internet transmissions are never completely private or secure. Company cannot ensure or warrant the security of any information user transmits to Company. User understands that any message or information sent to the website may be read or intercepted by others.

  5. By submitting information to our Company, user consents to the use of it as described above. If user does not want to be contacted by our Company in the future, user should not submit any data to our Company. To keep user in control of user's information and the communications directed to user, Vestax Japan Megastore LLC allows user to opt-out of receiving communications from our Company. If user objects to any use of user's information by Company, user may send a request via electronic communication form to our Privacy Policy Administration Department. Important note:  they must use the prescribed protocol via this Admin Form or by modifying user's information on the form containing such information submitted by user online.

  6. Our Company reserves the right to modify or amend this Policy at any time and for any reason; complete registry Privacy Statement is an integral part of the Terms and Conditions. Any changes to this Policy posted on the website apply as soon as they are posted. By continuing to use the website after any changes are posted, user acknowledges acceptance of those changes.

X. Use of Cookies

  1. Our Company use certain tools to collect information about you while browsing our website. These tools use cookies which are small text files that are stored on your hard drive. The cookies are used, among other things, to improve website performance, to provide you with customized viewing options, to compile statistical reports on website activity, or for security purposes. We also use cookies to recognize you as a merchant or a previous visitor of our website, or to pre-populate website forms. Such information may be disclosed to third parties to provide any of the activities mentioned above on behalf of us.

  2. To find out more about cookies, including browser-specific instructions on how to restrict or block cookies, go please to special website www.allaboutcookies.org. Remember, though, without cookies, you may not be able to take full advantage of all of our website features.

XI. Final Statement

  1. These Terms and Conditions Vestax Japan Megastore (TCA) are valid and effective from 1st May 2020. An integral part of TCA documents Reclamation, Warranty Terms and Conditions, Privacy Policy and Data Regulations.

Vestax Japan Megastore, 1st May 2021