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14 April 2024

Vestax: what's going on now

Dear customers,

as a result of the great emergency (natural disaster) we reported on in the previous article the necessary measures were taken: delivery  period  for selected  Vestax products (regfurbishing devices).  Orders for individual smaller spare parts are processed gradually.  We are struggling to restore the infrastructure of service department. 

"After huge damages to property and warehouse (some material and original Vestax parts stocks are irretrievably destroyed, among them were also unique documents and technical paper schemes which did not manage to be digitized. First damage estimates are more than 900.000 HKD). Work is still being done to restore the complete service department. It has not yet been possible to fully restore the complete service."

Updated 2024 April - Vestax Service department

Deadline to restore the work of the service department be moved up to 2024 May ~ June. Because we have to catch up six months behind schedule, we assume that the greater part of the orders with refurbishing will be gradually processed as continuous as possible. The biggest problems are with key spare parts of the type PDX engines, PDX tonearms A.S.T.S. PRO and PDX original fine pitch faders (100mm). It mainly applies to Vestax PDX-3000 and Vestax Controller ONE. There are still problems with the supply of components for the refurbishing of Vestax PMC-08Pro hybrid-digital mixing consoles. Therefore, some orders are very delayed and we are very sorry for this inconvenience which was caused by the aforementioned natural disaster.

We pointed out a possible problem with key spare parts for Vestax PDX turntables already two years ago in this article and now it has been confirmed. We are working hard on a replacement solution. If you have discovered some way to solve the shortage of these parts yourself, please let us know. In this way, you will help the entire community of Vestax device owners.

 We ask for your very utmost patience and great support.

Reminder of known rules

If your parcel arrives in your home country, you will be automatically notified by email via your local delivery service. You will usually also receive information from your local transport company:

  • in United States of America via USPS, in Mexico - CORREOS DE MËXICO, in Canada - CANADA POST (for example)
  • in Europe via National Postal Authorities: France - La Poste, UK - Royal Mail,  Germany - DHL Packet,  Spain - COREOS, Italy - POSTE ITALIANE, Portugal - CTT (for example)
  • in Asia & Pacific via National Postal Authorities: China - CAINIAO or CHINA POST, Australia - AUSTRALIA POST (for example)

These National Postal Authorities will deliver the parcel to you. These rules apply to shipments of the type: Parcel Ultra Economy / Parcel Standard Economy / Postal Insured Parcel  (if you choose them when you order).

If you choose when you order delivery via international shipping company (e.g. FedEx, TNT, UPS), then the branch in your country will deliver the package to you.

Status your order always online

We highly recommend using Vestax  USER ACCOUNT. Here you will find out immediately online the current status of your order. You don't need to write an email with a question and then wait for a response. This service significantly saves your time.

Stay with US.